Privacy Policy

1. Introduction

Welcome to Appklet. This Privacy Policy describes how Appklet ("we," "us," or "our") collects, uses, and discloses your personal information when you use our website and services (the "Service"). By accessing or using our Service, you agree to this Privacy Policy.

2. Information We Collect

2.1. Personal Information

We may collect personal information that you provide to us directly, such as your name, email address, phone number, company name, billing address, and payment information when you register for an account, subscribe to our services, or contact us.

2.2. Usage Data

When you access and use our Service, we automatically collect certain information, including your IP address, browser type, operating system, pages visited, time spent on pages, and other diagnostic data. This data helps us understand how our Service is used and improve its functionality.

2.3. Data from Third-Party Services

We use third-party services like Google Analytics to collect and analyze usage data. These services may collect information about your use of our Service, but we do not share personally identifiable information with them for their independent use. Our payment processor, Razorpay, collects payment details directly and handles them securely according to their own privacy policies.

2.4. How We Collect Information

• Directly from you: When you create an account, complete forms, subscribe, or contact support.
• Automatically: Through cookies, device identifiers, and server logs when you use the Service.
• Payments: Via our payment processor (e.g., Razorpay) when you complete a transaction.
• Third-party integrations: When you connect external services or apps to Appklet at your request.
• Communications: From emails, chat messages, and feedback you send us.

3. How We Use Your Information

• To provide and maintain our Service.
• To manage your account and provide customer support.
• To process your transactions and send related information, including purchase confirmations and invoices.
• To improve, personalize, and expand our Service.
• To understand and analyze how you use our Service.
• To communicate with you, including sending updates, security alerts, and support messages.
• To detect, prevent, and address technical issues.
• To comply with legal obligations and enforce our agreements.

4. Sharing Your Information

We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf, such as hosting (AWS US-East-1), data analytics (Google Analytics), content delivery (Cloudflare), and payment processing (Razorpay). These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: In case of partnerships (e.g., for sales or support), we may share relevant information necessary to facilitate the partnership, under strict confidentiality agreements.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

Payments are processed by Razorpay. We do not store full card details on our servers; sensitive payment data is handled directly by Razorpay in accordance with their policies and applicable standards.

5. Data Storage and Security

Your data is primarily stored on Amazon Web Services (AWS) servers located in the US-East-1 region. We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

• Encryption: Data is protected in transit (e.g., TLS) and, where applicable, at rest.
• Access controls: Role-based, least-privilege access to production systems.
• Monitoring: Activity logging and anomaly monitoring to detect potential issues.
• Backups: Regular backups and recovery procedures to reduce data loss risk.
• Security reviews: Periodic security assessments and improvements.

6. Your Data Protection Rights (India & Global)

Depending on your jurisdiction, you may have the following data protection rights:

• Right to Access: You can request copies of your personal data.
• Right to Rectification: You can request that we correct any information you believe is inaccurate or complete incomplete information.
• Right to Erasure: You can request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You can request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You can object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at the email address provided below. We operate from India (Headquarters), and while we strive to comply with global best practices, specific rights may vary based on local laws.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. For more details, please refer to our dedicated Cookie Policy.

8. Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: support@appklet.com
• By visiting this page on our website: /contact